This phase of consulting involves rationalization of the process on multiple levels – the process from order to delivery, process segmentation or streamlining on the level of tasks and operations, for instance, raising a loan from a bank (from the client’s entrance into the branch, to issue of the loan), the process of manufacturing, assembly, design, purchasing, etc.
The objective of this phase of consulting is to map selected processes as they currently are (“As is”) and determine reserves and room for improvement, and on the basis of that design the desired process (“To be”) which we wish to attain through the proposed projects from the action plan.
Selection of a process or process segment
Development of an MDC map and identification of potential areas for growth
Development of an “As is” Lean workflow chart
Development of a “To be” Lean workflow chart
Development of a SIPOC for the selected segments
Definition of improvement projects and development of an action plan